Clothing retailer improves customer service levels

May 26, 2022
Team 3TO

A high-end clothing retailer needed to transition to their own supply chain network after divestiture from a conglomerate. Their goal was to optimize cost and improve customer service levels, which included e-commerce customers.

Business Situation

The high-end clothing retailer is comprised of nation-wide boutiques with extensive, hyper-localized styles and a rapidly growing e-commerce channel. Their products are sourced from both international and domestic suppliers.

There are many SKUs in small quantities due to seasonal, high-fashion products. The items are predominantly parcel shipping throughout the network. Transitioning to their own supply chain required evaluating 3PL partners.

Solution & Results

3TO built & exercised a Supply Chain Architect model to identify optimal distribution center location(s) and 3PL partner. This involved end-to-end modeling from international & domestic suppliers to eCommerce and store customers.

The model identified optimal distribution center locations that minimize transportation cost and significantly increase customer service toward best-in-class 2-day service. Key advantages to using Supply Chain Architect included:

  • Robust constraint approach to control nuances of this hybrid network
  • Rich scenario development and management capabilities complemented with Tableau template for reporting

Be the first to know!


Subscribe to our exclusive mailing list and get the latest helpful content from 3TO.


Case Studies

Optimizing 100+ branch network for industrial merger

Read More

European auto manufacturer reduces transportation costs

Read More

New fast food chain identifies long-term expansion strategy

Read More

Footwear retailer optimizes product flow and expands for growth

Read More

Major retailer realizes 15% savings in DC network

Read More

Clothing retailer improves customer service levels

Read More

To schedule a product
start with us, please
fill in your contact details.